On Board FAQ

What is “Crew Appreciation”?
Crew appreciation is a daily amount for each guest that will be automatically added to a guest’s onboard account. The amount of the Crew Incentive will be based on stateroom category, as set out below:

What if I purchased Princess Plus® or Princess Premier®?*
If you pre-paid the Crew Appreciation and/or Service Charge as part of an all-inclusive or other applicable package:

• the payments are bundled into your fare
• the payments are nonrefundable from the time of purchase, except as part of the cruise fare, which refund shall be provided in accordance with our cancelation policy
• no additional amount will be added to your onboard account for the Crew Incentive or for those Service Charges covered by such package

*Find our complete terms & conditions here.

What if I am not satisfied and don’t want to pay the Crew Appreciation?
We are committed to meeting and exceeding guest expectations and pride ourselves in delivering excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. We strive to resolve any issues promptly. In the unlikely event you are dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation.

All ships have been upgraded with MedallionNet® Wi-Fi, allowing guests to stay connected to the web like never before. You can text, post photos, video chat and stream your favorite shows, movies, music and sports with ease. All ships in the Princess® fleet are MedallionNet enabled. To learn more, visit the MedallionNet page.

Guests can choose to bundle unlimited Wi-Fi (along with other perks) with their cruise with Princess Plus fares. MedallionNet Wi-Fi is also available for purchase in the MedallionClass® app starting at $24.99 USD pre-cruise for a single-device. Platinum and Elite Captain’s Circle members receive a 50% discount on their MedallionNet purchase.

Princess reserves the right to filter content accessed via the ship's internet services. Please note high bandwidth consuming applications such as voice over IP telephony, peer-to-peer file sharing and streaming media may be restricted on board select Princess vessels.

Everyone at Princess is committed to ensuring you have a great time on your cruise. So, to preserve a relaxed and friendly atmosphere onboard, we ask that you observe a couple guidelines.

• Should you wish to videotape onboard during your cruise, please feel free to do so. However, videotaping the onboard entertainment performances is not allowed for copyright reasons.
• To reflect the suggested dress code, dinner wear such as pool or beach attire, gym shorts, ball caps and casual jeans (with fraying and/or holes), is not welcomed in the dining rooms. Shoes must be worn.

The little extras you find in the best hotels — fresh fruit (by request), available evening bed turn-down, complimentary shampoo, conditioner and body lotion — are provided in every stateroom. Waffle weave cloth bathrobes are available upon request from your stateroom steward for your comfort and convenience.

For those of you who wish to enjoy a relaxing drink in the privacy of your stateroom, bottles of liquor and stateroom bar packages are available for purchase pre-cruise in Manage Booking at non-duty-free prices through room service. The stateroom directory available on your stateroom television lists a complete menu of offerings.

Mini-suites include a welcome glass of sparkling wine, two televisions, a sitting area and a spacious closet, while full suites offer all of these premiums plus complimentary laundry, and use of the Lotus Spa® Thermal Suite (on select ships, excluding Discovery Princess℠, Sky Princess®, Enchanted Princess®, Royal Princess®, Regal Princess®, Majestic Princess®, and Grand Princess®), one-time free mini-bar setup and use of our Disembarkation Lounge.

Each stateroom has other luxuries for your convenience, such as a private safe and refrigerator. In addition, each room is equipped with a 110-volt, 60-cycle alternating current (AC) with standard U.S. plug fittings. Please ask your stateroom steward to check your appliances for suitability before use if you have any questions. All ships are equipped with an electric hair dryer in every stateroom.

Stateroom configuration
Staterooms with 3 and 4 berths can be a bunk bed, murphy bed, sofa bed or a rollaway bed. The specific configuration can be confirmed directly through Princess Reservations or your travel agent. Photos, floor plan diagrams, and amenities represent typical arrangements and may vary by ship.

The Shops of Princess offer more than just accessories and sundries you may have left at home. Shop on board and benefit from incredible tax-and duty-free savings off suggested U.S. retail prices on fragrances, cosmetics, jewelry and gifts, apparel and liquor.

In addition to our everyday savings, we bring you special promotions throughout the cruise. Once on board, please check for times and locations of these exciting events by accessing JourneyView™ on your mobile device.

Plus, Elite Captain’s Circle members receive an extra 10% discount in the Shops of Princess– no exclusions!

Princess makes your birthday, wedding, honeymoon, anniversary or renewal of vows even more memorable. When you’re onboard a cruise with Princess, you’re surrounded by warm, caring people dedicated to making each day a celebration. And for those times in your life that are special, we’ve created a collection of memorable celebration experiences to help you savor those moments for years and years to come.

If you or your travel agent advise us of any occasions of particular importance at least 45 days prior to your departure, we’ll set our “special occasion” staff in motion to spotlight your special event in the dining room or with our special packages and fabulous “extra mile” service. You can advise us of your special occasion directly through the MedallionClass® app.

Choose from a selection of our Celebration offerings, with extra touches like flowers, wine and champagne. To order a gift or to plan a special event, review our selections and complete the order form.

Keeping the comfort of our guests a priority, and in consideration of consumer studies which show smokers are a small minority of guests, Princess has implemented the following smoking policy:

Designated Smoking Areas
Clearly marked “Designated Smoking Areas” are available on board and include a sufficient number of ashtrays that are emptied regularly. Generally, these areas include cigar lounges, a section of the nightclub, as well as a portion of the open decks. The Casino and Casino Bar are non-smoking areas on board, with the exception of designated slot machines where guests are permitted to smoke only while playing at those machines. All table games are non-smoking. Show lounges, dining rooms and all food services areas on board all Princess ships are non-smoking. As a safety precaution, guests are reminded to properly dispose of cigarettes, cigars and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires.

Stateroom Smoking Policy
Princess Cruises prohibits smoking or vaping of all types, including e-cigarettes, in guest staterooms and balconies. This reflects the preferences of a vast majority of our guests who value having their primary living space (both stateroom and balcony) smoke-free. As balconies are a hallmark of Princess Cruises, we believe it is important to keep this peaceful space clear of smoke. Violations to this policy will result in a $250 fine for each occurrence, which will be charged to the guest’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honoring the wishes of our guests, we feel this enhances our onboard experience.

As provided in the Passage Contract, on the day of embarkation, guests are permitted to bring one 750ml bottle of wine or champagne on board per voyage, which will not be subject to a corkage fee if consumed in your stateroom. Additional wine or champagne bottles are welcome, but will incur a US$20/AU$30 (depending on shipboard currency) corkage fee each, irrespective of where they are intended to be consumed. Liquor, spirits, or beers are not permitted. Please remember that luggage will be scanned and alcohol outside of our policy will be removed and discarded.*

Alcoholic beverages that are purchased duty free from The Shops of Princess, or at ports of call, will be collected for safekeeping and delivered to the guest's stateroom on the last day of the cruise. A member of the ship's staff will be at the gangway to assist guests with the storage of their shoreside alcoholic purchases while The Shops of Princess staff will assist guests with shipboard alcoholic purchases.

*Princess is not responsible for any alcoholic beverages removed and discarded by shoreside security staff. Such items are not eligible for monetary refund or replacement. Guests found with prohibited items, including alcohol outside of the policy, may need to collect their luggage at a security checkpoint on board.

The age for gambling on Princess ships is 18 years old. The age for drinking on Princess ships is 21 years old*. Guests under the age of 18 will not be permitted in the Casino.

*For cruises between Australia/New Zealand, China, Europe, Singapore and South America ports, the drinking age will be 18 years old. For cruises between Japan ports, the drinking age will be 20 years old.

CRIME PREVENTION AND RESPONSE GUIDE

Princess has zero tolerance for crime on board its ships. This guide is designed to offer information to all guests on proper response procedures and available law enforcement processes in the event that an incident occurs.   

Guests should immediately report missing persons and criminal activity to ship’s personnel so appropriate action may be taken to ensure the safety and security of all persons on board. Timely reporting of an incident is also imperative so that necessary law enforcement notifications can be made as expeditiously as possible. Incidents may be reported at any time by dialing the Purser’s Desk. Missing persons or criminal activity may also be reported to the on board Security Department by dialing the Purser’s Desk. Any situations requiring medical assistance can be reported to the Medical Department at any time by dialing 911 or through the Purser’s Desk.

Princess reports all missing persons and serious criminal incidents such as homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by existing laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000 to appropriate law enforcement authorities.  In addition to our own reporting policies and other legal requirements, on international voyages that embark or disembark in the United States, U.S. federal law requires Princess to report missing U.S. nationals and the above felonies to the U.S. Federal Bureau of Investigation (FBI) by telephone as soon as possible, to the U.S. Department of Homeland Security electronically, and to the U.S. Coast Guard in writing.  These U.S. requirements apply to all such incidents that occur on board in U.S. territorial waters, or at sea or in another country’s territorial waters if the individuals involved are U.S. nationals.  The U.S. FBI may assert criminal jurisdiction in all of these circumstances.  Each of the countries visited, as well as the ship’s country of registry (Bermuda), may also assert jurisdiction and impose additional reporting requirements.  

For missing persons or serious criminal incidents that occur within countries visited or their territorial waters, and for incidents within U.S. states, you may independently contact local law enforcement authorities. You may also contact the U.S. FBI or U.S. Coast Guard for incidents that arise at any time during the voyage. Princess encourages all guests to learn as much as you can about the local laws and customs of the places you will visit. Good resources are your library, your travel agents, and the embassies, consulates or tourist bureaus of the countries you will visit. In addition, keep track of what is being reported in the media about recent developments in those countries. Contact information for the FBI, U.S. Coast Guard and the National Sexual Assault Hotline is listed below. Locations of U.S. Embassies or Consulates in the ports visited and contact information for local law enforcement in these ports is listed on your stateroom's TV.

U.S. Federal Bureau of Investigation (FBI) Headquarters, Washington DC
(202) 324-3000
Visit FBI website

U.S. Coast Guard National Command Center
(800) 323-7233
Visit United States Coast Guard website

National Sexual Assault Hotline
Rape, Abuse & Incest National Network
(800) 656-4673
Visit RAINN website

The health and well-being of our guests and crew is our highest priority. And there are several measures that meet or exceed standards set by the US Centers for Disease Control and Prevention which are currently in place to prevent and contain illnesses on our ships.

The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet. You'll also find hand sanitizers located throughout the ship for your use after washing your hands.

If you feel ill during your voyage, please immediately report to the medical center. All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemized account to submit to your insurance company. Important: Princess ships are registered in Bermuda. Verify with your insurer if your coverage applies outside the United States, or purchase appropriate travel insurance.

In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required.

Our medical centers are primarily intended to provide acute care for illness and accidents that may occur while on vacation and are not intended to provide long term care for patients with chronic illnesses or as a substitute for regular health care.

Our intention is to:

• Provide quality maritime medical care for guests and crew members aboard our ships.
• Initiate appropriate stabilization, diagnostic and therapeutic maneuvers for critically ill or medically unstable patients.
• Support, comfort and care for patients onboard.
• Facilitate the timely medical evacuation of patients, if appropriate.

All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemized account to submit to your insurance company. Important: Princess ships are registered in Bermuda. Verify with your insurer if your coverage applies outside the United States, or purchase appropriate travel insurance.

Take advantage of our onboard laundry, press-only and professional cleaning service for a nominal fee. All laundry is returned within 48 hours, or on the same day with our express service.

Full suite guests and Elite Captain’s Circle members also enjoy complimentary laundry and professional cleaning service, except for same day service, which carries a charge.

Launderette services may be impacted to adhere to the Health and Safety protocols set by the CDC.

For your convenience, Princess vessels have self-service launderettes where washers, dryers and laundry products are available for a negligible charge. You can conveniently purchase tokens with your Medallion. Please note that irons/ironing boards are available in the self-service laundry rooms. Ironing and using personal clothes steamers are not permitted in any stateroom. Although rare, on certain itineraries environmental regulations relating to the consumption of water may impact the operating hours of the launderettes.

Unless noted, onboard currency is in U.S. dollars. However, on select Australian-based itineraries, the onboard currency is in Australian dollars.

By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit Guest Services to settle your account. We accept U.S. dollars and other major foreign currencies. American Express/Optima®, Diners Club/Carte Blanche®, Discover® Network, the JCB Card®, MasterCard® and Visa® are also accepted. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Guest Services staff at the beginning of the cruise.

For your convenience, Automated Teller Machines for the exchange of foreign currencies are available on vessels sailing out of European ports and on selected exotic itineraries. Use of such machines may involve transaction fees that are subject to change without notice. Please visit the Guest Services staff for more information.

We respect our guests' religious beliefs and invite them to practice on their own or with their fellow guests. Guests who wish to lead religious services may volunteer by contacting Guest Services or a member of the Cruise Staff. In some cases, our shipboard staff will lead services. However, Princess does not place clergy on board our vessels.

Clergy traveling as Guests onboard our vessels are welcome to conduct services while sailing. They should leave their name, cabin number, and services offered at Guest Services and they will be contacted by a member of the Cruise Director's Staff. Approval of services will be made based on schedule suitability, appropriate onboard supplies, etc. Please bring your Letter of Celebret or Letter of Good Standing with you to provide to the onboard staff.

Please note that during Passover, there will be a Seder service (including Passover meal) held onboard. For Hanukkah, services are available and will be guest-led with wine, Challah bread, prayers and an electric Menorah (no candles or live flames) provided by Princess. Supplies are present and available for anyone who wants to lead the service at 5:30 PM on Friday evenings.

If you would like to bring on your own Menorah, you may. However, since candles are prohibited onboard all Princess ships, it must be electric (no live flame).

Princess Cruises offers private shipboard ceremonies for those guests who want to honor their loved ones by resting their ashes at sea. This service must be arranged prior to sailing and approved in advance.

For additional information or to request approval for this service, please contact ashesrequest@princesscruises.com.

We make it easy for you to get to know your ship, so that you can start your vacation on the right foot. With interactive deck plans and virtual tours, you’ll be able to see your ship before you board.

Getting away from it all doesn't mean being out of touch. Every stateroom on Princess ships has its own TV set featuring our state of the art video on demand OceanView® system.*

We offer live satellite reception of many popular networks. Channel line ups availability may vary between trades based on availability. A wide array of movies and tv programs are also available on demand to watch at your convenience. A large number of live sporting and entertainment events are available across our fleet. For more information on what might be available on your specific voyage, please feel free to contact Princess Guest Services prior to your voyage, or Guest Services once onboard. Princess offers closed-captioning whenever available from our media providers. Please be advised that some international channels do not offer this feature even though it is standard for US channels. Onboard theaters are equipped with assistive listening devices and they can be provided on request. Please check with Guest Services for more information.

*Ship television programming is not guaranteed at all times due to the nature of satellite communications, which are subject to itinerary and possible disruption from weather patterns and various obstructions. Also, Internet access via satellite is significantly slower than high-speed connections on shore.

What is the minimum age to cruise?

Minimum age requirements:

Guests must be at least 6 months of age at the time of embarkation and at least 12 months of age for trans-atlantic crossings and remote itineraries.

Cruisetours: The minimum age for escorted cruisetours is 5 years.

Guests under the age of 21 need to travel in a stateroom with a guest 21 years or older who will assume responsibility for them during the cruise. For family groups booking multiple staterooms, the minimum age for each guest is 16, provided they are traveling with a parent or legal guardian. Unfortunately we are unable to accept group reservations for student or youth groups that do not meet our minimum age requirements.

What travel documents do I need to bring for my child?

Passport requirements: Travel document requirements For U.S. and Canadian citizens

WE STRONGLY RECOMMEND THAT ALL GUESTS TRAVEL WITH A PASSPORT.

Documents for guests under the age of 18:

Several countries require special documentation for children traveling with only one parent or with neither parent, and these requirements can change without notice. Many foreign countries require a single parent or guardian to bring a permission slip for the minor to travel abroad. It’s your responsibility to ensure you have the proper documents for all of the countries you’ll visit. Please verify requirements with the consulates of these countries prior to your cruise.

What other supplies should I bring for my children?

Here are some recommendations:

Travel documents

• Child's airline tickets or e-tickets
• Child's passport, visa and other proof of citizenship
• Notarized statements from spouse/ex-spouse if traveling alone with kids under 18
• Notarized forms if traveling with grandchildren/kids under 18 who aren't your own
• Pediatrician's name and phone numbers (daytime and emergency)
• Child’s ID card (optional)

Medicines & sundries

• Child's prescription drugs or other important medication (in carry-on bag)
• Children’s Benadryl
• Antibiotic cream
• Anti-itch cream
• Children's anti-diarrhea medication
• Band-Aids
• Children's Tylenol, Advil, Aleve and/or aspirin
• Pedialyte
• Sun protection – sunscreen, sunburn gel, hat
• Antibacterial hand sanitizer
• Children's insect repellant
• Infant/child's thermometer
• Drops/antibiotics for eye and ear infections

Baby/toddler items

• Diapers (Parents are given special waste bags for diapers, which are removed daily from cabins.)
• Baby wipes
• Pacifiers
• Diaper rash ointment
• Ziploc bags (many for diapers and other messes)
• Sippy cups and plastic bottles (keep one in your carry-on)
• Baby formula
• Portable crib if needed
• Stroller: umbrella strollers are most convenient
• Bibs
• Diaper bag

Other handy items

• Nightlight
• Small flashlight
• Favorite stuffed animals, toys and travel games
• Inflatable swim aids

Onboard Activities

What is there for kids and teens to do with and without supervision on board?

Our Youth Program for kids ages 3-12 will keep little ones entertained all day and evening. To participate independently, children must be age 3+ and potty trained. Our youth centers are operated by experienced staff, dedicated to keeping our youngest guests safe and happy. Our Beach House Teen Lounge is available for teens ages 13-17, with fun activities hosted by our staff.

Family activities include festivals, entertainment, dining events and, of course, Movies Under the Stars®. Each cruise may have slightly different programs. Please contact us with any questions or reservations for specific childcare and family activities.

What movies are shown? I’m selective about what movies my kids watch.

In the Youth Program, we show G and PG-rated movies. At the Beach House, teens view G, PG and PG 13 rated movies. Stateroom TVs feature several categories, including a family/kids section. Movies Under the Stars offers family-friendly options throughout your cruise. Check the JourneyView® planner for viewing times.

Will my family like cruising?

Princess offers something for everyone. Taking a cruise is an adventure for family members of all ages: The range of onboard activities is sure to please your toddler, teenager and mother-in-law alike. There are activities and dining options for the most adventurous and the simplest eater in your household. You can choose to be as active or relaxed as you feel like that day. And there’s entertainment for everyone, from Movies Under the Stars® to Broadway-caliber musical productions. On a cruise with Princess you have experiences to share as well as the opportunity and space to do your own thing.

What about “me time” for adults?

We want parents to enjoy their vacations too. Drop off your kids in The Treehouse or The Lodge during the day (it's free!) so you can explore ashore, visit the Lotus Spa® or read a book in The Sanctuary. Want a date night, perhaps taking in a movie or playing in the casino? For a small fee, we offer babysitting in the evening hours.

Can my kids go on shore excursions with me?

Absolutely. Every excursion designates appropriate age ranges, as well as the level of activity to be expected. If you’d rather explore on your own, your child can stay on board at The Treehouse or The Lodge with our youth staff while in port. Our Beach House Teen Lounge will also be open so your teen can hang out with us should they decide not to go ashore.

How do I coordinate with others in our travel party if we’ve booked separately?

Friends and family often travel together, so this is a common concern. The first thing to do is to call 1-800-PRINCESS or your travel consultant to link your group’s reservations. Secondly, be sure to use our Princess@Sea app to communicate on board via text messaging for supreme convenience. For MedallionClass® ships, you’ll be able to locate your group anywhere on the ship using your personal device through our OceanCompass™ app.

How can I plan a birthday (or another celebration) on board?

Let us know about your special occasions in Manage Booking, and we’ll prepare a festive welcome aboard note. You can also order celebration packages there, everything from fun gifts to unique experiences on board. If the celebration is for one of your children, notify the Youth Staff, and they’ll be happy to collaborate with ideas.

Is there a dedicated space for kids?

The Princess Youth and Teen Programs feature onboard clubs, each with activities designed for their specific age range:

Youth Programs – Ages 3-12

• The Treehouse – 3 to 7 years old
• The Lodge – 8 to 12 years old

Teen Program – Ages 3-12

• The Beach House – 13 to 17 years old

Registered participants are required to participate in the program designated for their age.

Princess has developed engaging new youth programming and wonder-filled centers designed for our youngest guests.

Youth Programs

• The Treehouse – 3 to 7 years old

This bright, whimsical, forest-themed center for children features hands-on activities and programs surrounded by captivating creatures.

At the Treehouse they'll design Klutz art projects like paper airplanes and charm bracelets, learn how to protect furry creatures through our Endangered Species program, and uncover their inner buccaneer on Pirate Night.

• The Lodge – 8 to 12 years old

Inspired by the great outdoor, this cozy center is filled with sports activities and comfortable places for kids to explore, hang out and lounge.

While visiting the Lodge, they will engage their minds and muscles while building rockets, experimenting through engaging challenges, taking part in Miniature Olympics, and diving into destinations with activities like an interactive scavenger hunt to uncover the mystery of sharks living in the Caribbean.

*Children must be at least 3 years old and toilet trained to participate independently. Children ages 3-7 must be signed in and out by a parent or person authorized by the parent(s). Children ages 8-12 may sign themselves in and out with parent approval.

Just for Teens

• The Beach House – 13 to 17 years old

This contemporary beach-themed lounge is "the" place for teens to hang out, socialize and connect.

There are plenty of options to enjoy – video game tournaments, movie nights, skeeball fun, dance classes, a VIP party complete with red carpet, or (a teen favorite) just hanging out.

These dedicated spaces for youth and teens build on our already existing family activities, providing more opportunities for guests to create moments they will always remember. In addition, families can sign their crew up for trivia and talent shows, try new regional foods together during dinnertime, play games in the Piazza, and head to Movies Under the Stars for Family Movie Night. With The Treehouse, The Lodge, The Beach House, and our enriching programs and entertainment, Princess makes family-friendly sailing easy. 

*Teens can come and go from the center as they please, with no sign in/out required. However, parents can restrict this privilege for their child at anytime.

Who operates the youth centers?

Our team of experienced youth staff undergo stringent background checks and must be recently certified in CPR and basic first aid. In case of a true medical emergency, onboard medical staff are just a phone call away.

Can adults visit the youth centers?

We’re happy for parents and others to join in the fun. In fact, we offer an open house event on embarkation day for loved ones to take a peek at all the fun. For the safety and security of our young guests, we only allow adults in our centers who have children participating in the program. If the center is full, we may ask parents to come back at another time.

How do I register my child for the youth program?

It’s simple. Register through Manage Booking, or you can come directly to the youth center to meet the team. We look forward to showing you around and telling you about our program. FYI: Participation in our program cannot be guaranteed, especially on cruises with lots of families, but we’ll make every effort to include everyone we can. Hours of operation are subject to change.

Where can I find a schedule of activities for kids?

You can find this information in JourneyView®. Get the Patter and schedule of events in the centers from the Youth Staff.

What if I've forgotten something?

Of course! We’re happy to accommodate special arrangements before you embark or while on board the ship. If you want to request certain items, i.e. a portable crib, please call 1-800-774-6237 (1-800-PRINCESS) or visit Manage Booking in advance. Many items, such as high chairs and boosters, can be requested once on board by calling the Guest Services Desk. (Quantities are limited.)

Can I purchase baby supplies on board?

We recommend buying baby supplies before embarking on your voyage. Only some ships have diapers/wipes on board for purchase. Jarred baby food, Stages 1 & 2, can be requested in advance through Manage Booking. Fresh pureed fruits and vegetables can also be requested in the main dining rooms.

Who should I inform if my child has special needs?

Simply go to the MedallionClass® app. Under your OceanProfile® click on the “accessibility & dietary requirements” tab. Dietary restrictions and food allergies can be added in the MedallionClass® app or sent to dietaryrequest@princesscruises.com.

When registering for our Youth and Teen Programs, please add any information you feel would assist our staff in accommodating your child. As part of the registration, there is a section to complete regarding allergies, special needs, medical conditions and more. Our team is happy to provide accommodations to ensure your child has a great experience in our youth centers.

Who should I inform about my child’s allergies or medical condition?

Also in the MedallionClass® app, under your OceanProfile® click on “accessibility & dietary requirements". These notations will notify all restaurants on the ship about food allergies, and special accommodations will be made to keep your family safe. For your added peace of mind, our onboard medical facilities are staffed by full-time registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in case of an emergency.

How do I reserve a portable crib?

Call 1-800-PRINCESS to reserve ahead of time, or request one from your cabin steward once on board. Cribs are provided on a first-come, first-serve basis. You are always welcome to bring your own travel crib.

Is there babysitting available on board?
Yes. The Treehouse, The Lodge and The Beach House are open during the day and evening for your convenience, on sea days and port days. From 10PM – 1AM, we offer group babysitting in the centers for kids ages 3-11 for $5 per child per hour.

Do you have childcare while the ship is in port? We do, and it’s complimentary! Just drop the kids off, and we’ll take care of them. The Beach House is also open for teens while in port. Early/late excursion? No problem; we’ll open early or stay late to accommodate you.

Where can families eat together on the ship?

There are plenty of casual dining options in the World Fresh Marketplace, The Eatery, Horizon Court, International Café, and at our top deck grill, pizzeria and ice cream bar. More formal options are also available any time in the main dining room. If you are in a hurry and are eating in the main dining room, please mention this to your waiter and they will accommodate a ‘quick service’ request.

Are there children’s menus or other foods for children?

Children’s menus are offered in main dining rooms and by request at specialty restaurants. Kids eat for half price in our specialty restaurants. Pizza, burgers, hot dogs and ice cream can be found at various dining locations. Complimentary jarred stage 1 & 2 baby food is available, if requested in advance via Manage Booking. Additionally, pureed fruits or veggies can be requested in the main dining room.

Beverages on us:

• Main dining room and World Fresh Marketplace/Horizon Court at breakfast only: apple, orange, cranberry, pineapple, tomato and prune juices (excludes freshly squeezed orange juice)
• All-day offerings: lemonade, milk and chocolate milk
• Complimentary on ships in Alaska in the main dining room and Horizon Court/World Fresh Marketplace: hot chocolate

Get a booster chair and/or high chair:

• Request on board with restaurant staff.
• High chairs and booster seats are available in the main dining room, specialty dining restaurants and Horizon Court/World Fresh Marketplace on all ships. Quantities are determined by ship size and dining capacity and are available on a first-come, first-serve basis.
• Neither high chairs nor booster seats may be reserved ahead of time.

Who should I inform if my child has special needs?

Go to the MedallionClass® app, and under your OceanProfile select the “accessibility & dietary requirements” tab. Dietary restrictions and food allergies can be added here or sent to dietaryrequest@princesscruises.com.

When registering for our youth and teen programs, let our youth staff know of any medical, special needs and/or allergies, and we will make every effort to accommodate them. Please be advised that youth staff may not offer one-on-one supervision or administer medication. Our team is happy to provide accommodations to ensure your child has a great experience in our youth centers.

Please be advised that filling out the Mobility Questionnaire is to ensure that our Access Office can properly assist you with your accessibility and mobility needs. It is not an approval or confirmation of any request, nor does it guarantee being booked into or moved to an accessible cabin. Please ensure that you discuss your cabin needs with your Travel Advisor or our Reservations department.

What if there’s an emergency at sea?

Rest easy: Your crew is fully trained to respond to emergencies, following strict protocols. If the issue is medical, there’s a fully operational clinic on board, equipped to treat more than just seasickness. Youth staff members are certified in CPR and basic first aid and have experience accommodating everything from allergies to special needs.

Do onboard pools have age or height restrictions?

Parents must supervise their children at all times when using the pools, as there are no lifeguards on duty. Because of U.S. public health restrictions, children in diapers, even swim diapers, may not use the pools.

Do you have safety floatation devices for the children who are unable to swim?

No, but parents are welcome to bring their own inflatable safety floating devices appropriate for their child’s age and weight.

How can I communicate with my kids on board?

On Princess MedallionClass® ships, we offer tracking that lets you know where your child is at any time, thanks to the complimentary, wearable device known as the OceanMedallion™. Also through the MedallionClass® app, you can chat/text with your kids, anywhere on board.

Are there age restrictions in general on the ship?

Yes, children must be accompanied by an adult when:

• They’re under 18 and want to use the spa, sauna or steam room
• They’re under 16 and want to use the fitness centers

Guests must be at least 18 to:

• Receive body treatments in the spa. (Other services are okay, if a parent accompanies them).
• Play in our casinos
• Visit the night club after 11 p.m.

Take note, we’re mindful of the drinking age for the places we sail, which is:

• 21+ in the U.S.
• 20+ in Japan
• 18+ in Europe, Australia, China and Singapore

Fill every day with a wide variety of exciting onboard activities from basketball to table tennis to trivia. Watch a culinary demonstration, enjoy wine tasting, or join in games by the pool. Our ships have all the amenities you need for a real vacation, one where you can recharge and reconnect with loved ones.

Or opt for an exciting array of stage shows, most of which are written, costumed and choreographed exclusively by Princess. Curtain times vary; Just check JourneyView® activities timeline in the MedallionClass® app for show times.

Don't forget to bring along your dancing shoes, because Princess has several dance venues and live entertainment to get you into the swing of things. We start early and finish late. Just check JourneyView® activities timeline in the MedallionClass® app for show times and places to give your partner a whirl.

Every cruise also features a great selection of recent hit feature films for your viewing pleasure. On all ships, guests can also experience Movies Under the Stars®, our 300-square-foot outdoor movie screen and watch the latest films, sporting events and concert videos - all from a comfortable deck chair. Movies Under the Stars lights up your life - day and night.

Our casinos offer the most popular table games, including blackjack, roulette, Caribbean stud poker and craps. We also feature a full range of exciting slot and video poker machines, as well as regular Snowball Jackpot Bingo sessions held throughout the cruise.

Complimentary gaming lessons for slots and table games are held on each cruise, along with exciting tournaments. Plus, if you want to surprise your friends with a lucky side bet, you can choose a $25, $50, or $100 credit, redeemable in the shipboard casino.

Take the fun of casino games wherever you go. With Ocean® Casino you can wager on portals around the ship or play wherever you please – stateroom, poolside, spa, anywhere! – through the MedallionClass® app. Our practice mode uses virtual money so you can get to know our casino games on board when the ship’s casino is closed. Raise the stakes and even place wagers on sporting events with the Ocean® Sportsbook feature.

Persons under the age of 18 are not permitted to gamble or remain in the casino. For those guests interested in playing at our higher limit tables, please contact our Casino Department at 1-800-5CASINO (1-800-522-7466) for more details.

Which forms of payment can you use at the Princess Casino?
Credit cards are not accepted in the casino; all activity is charged to the guest’s stateroom account, which must then be settled prior to disembarking from the ship. Cash or traveler’s checks may be exchanged for casino chips.

What are the Casino’s hours of operation?
Hours vary from ship to ship, depending on the itinerary. We recommend guests check the MedallionClass® app for casino operating hours. We offer 24-hour* slots while the ship is at sea.

What are the rules on cameras?
Guests are allowed to take still photographs in the casino but video recording and cellphones are not allowed. Guests are asked to respect the privacy of other guests as they use their cameras.

Is smoking allowed?
Guests may smoke in designated areas when the casino is operating.

*Not offered on Australian controlled ships.

Shortly after we welcome you on board your spectacular Princess ship, you're invited to relax and dine at the World Fresh Marketplace at Horizon Court (varies by ship). The ship's multiple main dining rooms are also available.

Open from 5 am to 11 pm (12 am on select itineraries), World Fresh Marketplace at Horizon Court offer a wide selection of quick meals and snacks.

Or join us in one of our main dining rooms for lunch served up by a staff – from chefs to waiters – dedicated to making your dining experience something special.

Together, Princess' unique combination of gracious dining staff, fine continental cuisine and new friends make every meal on board a memorable occasion.

Dine when and how you want with this new offering that lets you customize every aspect of mealtime. Make reservations for the main dining room or specialty restaurants at your preferred time each day. Fit in a formal dinner before a show, or order food and drinks to your poolside perch with OceanNow®. The choice really is up to you.

Variety is the spice of life, especially when it comes to evenings when you want an extra memorable dining experience. That's why Princess offers several specialty restaurant options for you to choose from on every ship.

Our distinctive restaurants provide intimate dining in an upscale atmosphere. Reservations are suggested at these popular venues. And because our restaurants at sea are truly a unique treat, a specialty restaurant cover charge will apply per person.

Specialty restaurants vary on a ship basis.

When a casual mood calls, you have plenty of choices – even on formal nights, you’re able to choose how you dine with us.

Guests may call for room service delivery or order through OceanNow® in the Princess® MedallionClass® app at any time of the day or night. Guests with the latest Princess Plus and Princess Premier packages enjoy OceanNow® and room service delivery with no charge. Otherwise, a one-time access fee of $14.99 USD per person per voyage will apply for OceanNow® delivery and a $5 USD room service fee will apply for each order placed by stateroom phone. To order, guests can press the "Room Service" button on their stateroom phone, or order through OceanNow®.

Limitations, restrictions and conditions apply.

Princess is happy to meet your request for low-sodium, low-fat, low-sugar and vegetarian diets. Visit Manage Booking to indicate your dietary preferences.

In addition, Kosher meals are available upon advance written request. Baby foods are also available upon advance written request. Any other special diet requests must be authorized in advance by the Princess corporate office. Any special dining requests (name brands, daily food order requests, sample menus, etc.) not related to medical or allergy requirements should be directed to the onboard dining staff and is not handled by our Dietary Office.

HOW TO REQUEST

• You or your travel consultant must advise Princess in writing of any special diet, allergies or medical needs.
• Requests must be received no later than 35 days prior to departure for cruises to Alaska, Canada/New England, Caribbean, Hawaii, Mexico, Panama Canal and Coastal Getaways. For all other cruises, requests must be received no later than 65 days prior to departure.
• Once onboard, please check with the Restaurant Manager or Director of Restaurant Operations through the stateroom Dine Line to confirm and obtain specific information about your dietary request.

All ships have been upgraded with MedallionNet® Wi-Fi, allowing guests to stay connected to the web like never before. You can text, post photos, video chat and stream your favorite shows, movies, music and sports with ease. All ships in the Princess® fleet are MedallionNet enabled. To learn more, visit the MedallionNet page.

Guests can choose to bundle unlimited Wi-Fi (along with other perks) with their cruise with Princess Plus fares. MedallionNet Wi-Fi is also available for purchase in the MedallionClass® app starting at $24.99 USD pre-cruise for a single-device. Platinum and Elite Captain’s Circle members receive a 50% discount on their MedallionNet purchase.

Princess reserves the right to filter content accessed via the ship's internet services. Please note high bandwidth consuming applications such as voice over IP telephony, peer-to-peer file sharing and streaming media may be restricted on board select Princess vessels.

Every Princess ship is equipped with an advanced cellular communications network. This network allows you to send as well as receive voice calls, text messages and data services on your personal mobile device. Mobile device service is available for use when the ship is at sea, in international waters and in other areas where such use is permitted. All charges will be conveniently billed to you by your mobile device provider.

Your wireless provider must have a roaming agreement with Wireless Maritime Services (WMS) in order for you to use your mobile phone with this service. Your mobile device must be able to roam internationally, and international roaming must be enabled on your device. If you have a prepaid device, please confirm with your wireless carrier if you are able to use it at sea; not all prepaid devices are supported.

Rates for cellular service at sea are determined by your wireless carrier.  For questions about your service while cruising, including cruise packages offered, pricing or billing, please contact your wireless provider's customer service department.

For additional information and tips on using your cellular while cruising visit cellularatsea.com

If you encounter unforeseen flight or weather-related delays on sailing day, we suggest you immediately advise an airline representative at the airport that you are a cruise guest destined for sailing that day. Typically, airlines are able to arrange alternative flights at the airline counter for passengers to continue with their travel to the point of embarkation. It is the airline’s responsibility to make alternate flight arrangements resulting from a delay or cancellation.

In the event costs are incurred, you are responsible for out of pocket expenses. If you have purchased travel protection, costs incurred as a result of trip delay are likely to be covered by Trip Delay protection. Please ensure to keep all receipts for submission and contact your travel plan administrator for assistance and clarification.

If your delay involves missing the ship in the port of embarkation, you must immediately contact the En Route Desk to confirm that you will be permitted to join the vessel at the next port of call. In certain instance, you will not be permitted to join the vessel at the next port, if the late embarkation will result in a violation of the Passenger Vessel Services Act (PVSA).

Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. You may call us toll-free at 800-545-0008. This special number is operational only in the United States and Canada.

Outside of the United States and Canada you may reach us at 661-284-4410. Within Australia, use 13 24 88. Princess representatives are available to answer this emergency en route line from 
5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday.

After hours support is available in the event of “en route” delays. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. Our representatives will record your new flight information into your booking record.

If your checked baggage is delayed or misdirected by a common carrier, immediately report this to the carrier. Once you arrive onboard, report this delay to the Passenger Services Desk, providing the claim number and bag description.

As a courtesy, the onboard staff will assist in following up with the airline; however, any costs incurred in forwarding the luggage to the ship is at the guest’s expense. Guests who have purchased travel protection should verify with their policy carrier regarding Baggage Protection, which may include baggage delay coverage. Please keep all receipts for submission and contact your travel plan administrator for assistance.

If you have purchased Princess Vacation Protection (PVP) and Princess EZair® and experience a delay reaching your cruise or land package, and you require assistance booking flights, accommodations, and transfers, please contact On Call International toll-free at 866-509-7712, or from outside the U.S. or Canada call collect at 603-894-9386. Payment is required up front for these arrangements, but can be submitted to the plan administrator for reimbursement of eligible expenses after your trip. Once your new arrangements are confirmed, the representative at On Call International will contact the En Route Desk to provide us with the details.

IMPORTANT: The En Route numbers provided above are for unforeseen delays. If you have any other questions, please contact your travel consultant. Princess is not responsible for any airline delays regarding Baggage Protection, which may include baggage delay coverage. Please ensure to keep all receipts for submission and contact your travel plan administrator for assistance.