In the case that you need to cancel your cruise vacation, you may be charged a fee based on the standard Princess Cruises cancellation policy. The amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Use the charts below to determine your refund.
Refund Schedules & Final Payment Due Date
For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. For full details and booking conditions, please also refer to the passage contract.
The Passenger has the right to cancel the Contract prior to commencement of the Package without paying any cancellation charge in the event of unavoidable and extraordinary circumstances significantly affecting the performance of the Contract. In such circumstances the Passenger shall be entitled to a full refund of all monies paid, but shall not be entitled to additional compensation.
The Passenger may cancel the Contract at any time prior to the commencement of the Package via their travel agent or, for Passengers who have booked direct, by calling our Reservations Department, but if the cancellation is not as a result of unavoidable and extraordinary circumstances significantly affecting the performance of the Contract, in that event Princess shall be entitled to levy a cancellation charge as a percentage of the fare paid for all Package elements except for any flights (which will have cancellation fees applied in accordance with Clause 33), in accordance with the following scales.
Standard Fare Charges |
|
|---|---|
| Days Before Departure | Cancellations Charges |
| From the date of booking until 91 days before departure | Deposit |
| 90-57 days | 25% |
| 56-42 days | 50% |
| 41-14 days | 75% |
| Less than 14 days or failure to embark | 100% |
Alteration and Cancellation by Princess Prior to Departure
Whilst Princess will do its best not to cancel or to make any significant alteration after a booking has been made, it shall nevertheless be entitled at any time prior to departure to cancel the Contract or to change and/or curtail the Package where this reasonably becomes necessary on operational, commercial or other grounds. Princess will inform the Passenger of any such cancellation or change of Package as quickly as possible (with, where appropriate, written confirmation as soon as reasonably possible thereafter). If Princess makes a significant alteration to the Package it will inform the Passenger or his travel agent as soon as reasonably possible. The Passenger will have the choice of either accepting the alteration, accepting an offer of an alternative Package of comparable standard if available (Princess will refund any fare difference if the alternative is of a lower value) or cancelling the Package and receiving a full refund of all monies paid. The Passenger recognises and agrees that it will not normally be possible for Princess to offer an appropriate substitute Package which is available at about the same time as and/or with a similar itinerary to that originally booked, but Princess will do its best to provide a suitable alternative Package of similar duration and value. The Passenger must notify Princess of his/her decision as soon as reasonably possible and in any event not later than 14 days of being informed of the significant alteration.
If the Passenger cancels the Package in the circumstances set out in the above clause or if Princess cancels the Package, the Passenger shall also be entitled to compensation as follows (except if the change or cancellation is due to unavoidable and extraordinary circumstances).
Alteration and Cancellation by Princess Prior to Departure |
|
|---|---|
| Period of notification given by Princess | Compensation per Passenger |
| 70 to 43 days (90 to 43 days in the case of cruises of 30 days or longer) | 5% cruise credit |
| 42 to 29 days | 10% cruise credit |
| 28 to 15 days | 15% cruise credit |
| 14 to 0 days | 20% cruise credit |
Princess may also cancel the Contract and give a full refund of monies paid, without paying any additional compensation, if the number of passengers booked does not meet the minimum number required for the Package to proceed and Princess notifies the Passenger of the cancellation of the Contract no later than:
- 20 days before the start of the Package in the case of Packages lasting more than 6 days;
- 7 days before the start of the Package in the case of Packages lasting between 2 and 6 days;
- 48 hours before the start of the Package in the case of Packages lasting less than 2 days.
The value of any cruise credit will be calculated by reference to the fare actually paid for the cancelled Package and may only be used for other bookings with Princess. Any such new booking must be made by no later than 31 December of the year after the date of the original Package. Credit vouchers may be redeemed against the fare of the new Package net of any discount available to the Passenger at the time of booking. The compensation set out above does not exclude the Passenger from claiming more if he/she is entitled to do so or from requesting that compensation be provided in a different form. No consequential costs or expenses or loss of profits will be payable.
Cruise Cancellations & Refunds FAQs
How do I cancel?
For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. For all other bookings, please contact your travel advisor.How much will I be refunded?
If you cancel, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.What is the time window for cancelling?
While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.When will I receive my refund if I cancel?
We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our Notices & Advisories page.Am I eligible for cruise credit if I cancel?
The standard Princess cancellation policy does not grant cruise credit, but residents of the U.S. and Canada (excluding New York, British Columbia, Puerto Rico and Quebec) may be eligible with Princess Vacation Protection.How do I purchase cruise vacation protection if I may need to cancel?
We highly recommend that you purchase vacation protection to offer some peace of mind and help you make the most of your trip. Princess Vacation Protection is available only to residents of the U.S. and Canada (not including New York, Puerto Rico and Quebec). It can be purchased at the time of booking or up until the final payment by visiting Manage Booking. You can also call your travel advisor or visit the Customer Support and Information page. You are considered enrolled as soon as the cost plan has been paid. Please review the terms, conditions and exclusions of the plan by visiting our Princess Vacation Protection page and clicking on your state-specific plan documentation. Unsure if cruise insurance is worth it? Read about the benefits of Princess Vacation Protection.
Guests in other regions may have alternative coverage options and they should refer to our FAQs for additional information.What will be refunded if I cancel?
If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund. The Princess Cruises refund policy states that you will also receive money back on Government Taxes and Fees (as defined in your Passage Contract) transfers and surcharges. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Read our Passage Contract to learn more about refunds.Exceptions
If you have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your deposit under any circumstance if you cancel your booking. If You have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of Cruise Charges for your cruise or cruisetour if You cancel Your booking. To learn more about Princess cancellation policy exceptions, please read the Passage Contract.What if Princess cancels my cruise and I do not accept an alternate cruise or if Princess delays my cruise for more than 3 calendar days and I choose not to travel on a delayed cruise?
Details are contained in our Nonperformance of Cruise: Refund Policy and Instructions.
