For the purpose of the Personal Data Protection Act 2012, (the "Act"), Carnival plc Singapore Branch with a registered office address at Marina Bay Financial Centre, 10 Marina Boulevard, Tower 2, #14-02 Singapore 018983 ("Carnival plc/we/us/our") will be responsible for the collection, use, disclosure, storage and other processing of your personal data by Princess Cruise Lines, Ltd. ("Princess"), Cunard Cruise Lines ("Cunard") or any of our brands. We are committed to protecting the personal information that you share with us through the Internet and our other services. This Privacy & Cookies Notice (together with our Terms Of Use, any other documents referred to in it and in the case of a booking, the relevant Passage Contract) explains the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following policy carefully to understand our views and practices regarding your personal data and how we will treat it. We hope that this disclosure will help increase your confidence in our website and enhance your Internet experience.
I. The information we collect
You can visit our website without divulging any personally identifiable information including your email address. However, to get access to certain parts of the site or to subscribe to certain services, you will be asked to give us information about you by filling in forms on our site. This includes information you provide when you register to use our site, search for discounted fares, enter a contest, download a brochure, contact us with questions, comments or queries, and report a problem with our site.
If you register on our site we may collect information about you including your contact information and any other information you provide to us about yourself and use it as permitted under this Privacy & Cookies Notice. The information you give us will normally include your name, gender, date of birth, phone number, email address and mailing address. In addition, in connection with some activities, such as purchasing a cruise, we collect additional personal data such as your credit or debit card number, nationality, passport details, NRIC number, meal preferences and medical information only in so far as such data may affect your cruise with us.
If you send us an email or request information, we will keep your e-mail address and use it to respond to your query.
II. Purpose of Collection
We use such information collected primarily to:
- process and manage your cruise booking
- to comply with mandatory laws in relation to the organization of cruises and holidays;
- to comply with your request, for example if you request a brochure or a loyalty program enrollment form;
- to respond to your questions, comments and queries;
- to provide you with additional services you request;
- to improve the content of our site and enhance your cruise-planning experience;
- to invoice for or collect any fees related to a booking or additional services, for example travel insurance;
- in connection with contests or competitions that we may run from time to time;
- for market research, for example to measure consumer demand or interest in various offerings; and
- marketing products and services offered on our website or other products or services offered by Princess, Cunard and/or their affiliated companies e.g. informing you of our latest activities, special offers, promotions or sending you newsletters about Princess’ products and services.
In order for us to market products and services which are of special interest and relevance to you, we may analyze and rely on your overall interaction with us (such as but not limited to your travel habits and behavior, your use of loyalty programs, your ratings and reviews of cruise packages, your contact history with our customer service, your surfing behavior (web tracking), your participation in promotions or events and your interactions with us.
If we need to use your personal data for any other purposes not mentioned in this Privacy & Cookies Notice or not consented to by you, we will notify you and obtain your consent beforehand.
III. Your Consent
For most of the purposes above, we will require you to consent to us collecting, using and disclosing your personal data. On most occasions, you will be deemed to have given consent because you voluntarily provide your personal data for a specific purpose, for example, if you want us to process your cruise booking, if you request one of our brochures or if you want to become part of one of our loyalty programs. To make sure you provide your personal data on an informed basis only, we have highlighted the purposes of our collection, use and disclosure for each situation, specifically on the form itself.
In other situations, for example when we want to use your personal data to send you offers and promotions, you will need to consent to our collection and use of your personal data by leaving the opt-out box (normally located at the bottom of the relevant page) un-ticked.
IV. Children's Privacy
As the nature of products and services provided in our business does not attract minors, we do not knowingly collect or attempt to get personal information of minors who are younger than 18 years old (or such other age as is applicable in the relevant jurisdiction). If you provide information about passengers who are minors, you are representing to us that you are the minor's parent, legal guardian or you are otherwise authorized to do so.
V. Duration and Geographic Area of Use, and Users
You fully understand and unambiguously consent to the collection, processing, transfer and use, through computerized or human database and mechanism, of such information by us, Princess, Cunard and/or their affiliates in the United States and Singapore and other locations of our affiliates and third party, and international transmission of such information to said locations for the purposes of the use set forth herein.
VI. Website usage information
Our web servers may collect the domain names or IP addresses of visitors to our site. This information may be aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. &We may use this information to measure the use of our site and to improve the content we offer. We may share with third parties this experiential information or other data which does not personally identify visitors to our site.
VII. Use of Cookie
Our website uses "cookies" and other similar technologies to help personalize your online experience, such as recognizing your name when you revisit, as well as to assist us in marketing and advertising. A cookie is a text file that is anonymously placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies or other technologies placed when you visit our site do not personally identify you, but they do allow us to monitor certain statistics which help us improve our services, such as how many site visitors view certain pages on our website or receive our advertisements when visiting other websites. &Some cookies are deleted once you leave our website ("session cookies"), while other cookies remain after your leave our site ("persistent cookies") so that you are recognized when you return to the website.
You also have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website or have some of our services, such as planning a cruise, making a reservation, or being automatically recognized as a registered user, function properly.
VIII. Disclosure to our affiliated companies and/or third parties
We do not sell personal information to third parties but we may share your information with our affiliated companies for their marketing purposes unless you tell us not to. &We will disclose personal information to unaffiliated third parties if: (1) you request or authorize it; (2) the information is provided to help complete a transaction for you; (3) the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Legal Notice Disclosure or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.); (6) the information is shared with our affiliated companies for their marketing use; or (7) to others as described in this Privacy & Cookies Notice. We may also gather aggregated data about you and disclose such aggregated (but not personally identifiable) information to third parties for promotional or other purposes.
Where we deem we have a right to share your personal details or have your consent to share your personal details, our policy is to require that any third parties to whom we disclose your personal data, whether located in Singapore or elsewhere, keep that information confidential and comply with all relevant data protection legislation.
IX. Your choice
We offer you choices regarding the sharing of your information. You may choose to limit how we may share your information by writing to Carnival plc Singapore Branch, Attention: Customer Support, Marina Bay Financial Centre, 10 Marina Boulevard, Tower 2, #14-02 Singapore 018983 or by emailing your request to support@carnival-Sg.com. Please note if you do wish to restrict use of your personal information we may not be able to continuously provide you any further services that you require.
You may also write or email us should you wish to do the following:
- make corrections to your personal data which is in our possession.
- withdraw your consent to our use of your personal data.
X. Security Procedures to Protect Information
Our site uses Secure Sockets Layer (SSL) technology to encrypt the information provided to us though our web site, but any information provided by you via e-mail is not encrypted. SSL is the industry standard for internet encryption protocol. Transmission of data over the Internet is never 100% secure.
We may maintain customer information in both electronic and paper format at our company offices, including our offices in Singapore and in Santa Clarita, California. All electronic information is processed and maintained in Santa Clarita, California.
XI. Privacy & Cookies Notice does not apply to any linked site or any other party
Our website may contain links to other websites such as our affiliates. This Privacy & Cookies Notice only addresses our use and disclosure of your information collected on this site on behalf of Princess and Cunard, if any. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of any third parties or the content of linked sites, although we do encourage you to read the applicable privacy policy and terms and conditions of such parties or web sites before using or providing any personal data to such websites.
XII. Privacy & Cookies Notice changes
We will occasionally amend this Privacy & Cookies Notice to reflect company and customer feedback and we reserve the right to make changes to this Privacy & Cookies Notice at any time. We post the effective date of our Privacy Policy on our site. We encourage you to check our site frequently to see the current Privacy & Cookies to be informed of how we are committed to protecting your information and providing you with improved content on our website in order to enhance your online cruise planning experience. If we make material changes to this Privacy & Cookies Notice we will post the revised Privacy & Cookies Notice and the revised effective date on this site.
XIII. Comments are Welcome
If you have any questions or comments regarding our Privacy Policy or our website, you can contact us at: Carnival plc Singapore Branch, Attention: Customer Support, Marina Bay Financial Centre, 10 Marina Boulevard, Tower 2, #14-02 Singapore 018983 or email us at support@carnival-Sg.com.
Effective Date: © September 2014 Carnival plc Singapore Branch. All rights reserved.