Carnival Corporation Hong Kong Limited ("Carnival HK" or "we") is committed to respecting and protecting your legal rights of privacy. This Personal Information Collection Statement ("PICS") states how we collect, protect, use, retain, disclose, transfer and secured personal data gathered about you. Please read our PICS to understand:
- Information We Collect and Purpose for Use
- Direct Marketing
- Disclosing Personal Data to Affiliates and Third Parties
- Security Procedures to Protect Personal Data
- Your Right to Access to and Correction of Your Personal Data
- Changes to this PICS
- Contacting us
- Retention of Data
Information we collect and purpose for use
We may collect various personal data from time to time including your name, address, gender, birth date and email address, your contact details, special occasion dates, vacation and dietary history and preferences, health requirements, and passport and credit card information (cardholder name, card number and expiration date) as well as emergency contact information (the name, address and telephone number of someone not traveling with you who we can contact in case of an emergency or other information of preferences or interests (“Personal Data”). It is voluntary for you to supply to us your Personal Data. We use such information collected primarily to understand your needs, respond to your inquiries, process orders, provide better customer service to you, to improve and customize our service to meet your needs and preferences, provide the products, services or membership benefits you request, and to contact you about special promotions and new services and products or other direct marketing purposes. This may involve sharing certain information with our medical staff, affiliated companies or third parties.
Direct marketing
We intend to use your Personal Data and/or transfer your Personal Data to our affiliates to use for future direct marketing and we require your consent for that purpose. By law, we may not use your personal data for this purpose unless we have received your consent (which includes an indication of no objection).
Such Personal Data include your contact details such as your address, phone or facsimile number and email. We may market to you on our cruise, accommodation, excursion or other travel related services and products and other membership benefits or events and other promotional offers that we or our affiliates may offer from time to time.
If at any other point of time you do not wish us to use or transfer your Personal Data for the use in direct marketing as described above, you may contact us in the manner mentioned below.
Disclosing personal data to affiliates and third parties
We will take all practicable steps to keep your personal data confidential, we do not sell your Personal Data to third parties but we may share your Personal Data with our affiliated companies or with third parties. For such purpose, your Personal Data may also be transferred abroad. We will reveal Personal Data to unaffiliated third parties only if: (1) you request or authorize it; (2) the Personal Data is provided to help complete a transaction for you; (3) the Personal Data is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) the Personal Data is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.); or (6) to others as described in this PICS. We may also gather aggregated data about you and disclose such aggregated (but not personally identifiable) Personal Data to third parties for promotional or other purposes.
Security procedures to protect personal data
Except as mentioned in the paragraph above, your personal data, will be accessed only by our employees or contractors who are authorized to do so. Your personal data will be securely stored and accessible only by authorized personnel only in accordance with this PICS.
While we take steps to protect your Personal Data and keep it secure, you also play a role in protecting your Personal Data. You can help to maintain the security of your transactions by not sharing your booking number with anyone. We shall not be held responsible for any disclosure of your Personal Data arising from your failure to safeguard your Personal Data. You shall notify us immediately if you are aware of any unauthorized use of any of your Personal Data.
Your right to access to and correction of your personal data
You have the rights to request access to and correction of your Personal Data held by us. You may, at any time, make changes or corrections to your Personal Data, or delete them, by contacting us in the manner mentioned below.
Changes to this PICS
We will occasionally amend this PICS to reflect company and customer feedback and we reserve the right to make changes to this PICS at any time. The use of your Personal Data is subject to the PICS in effect at the time of use. The provisions contained in this PICS supersede all previous notices or policies regarding our privacy practices.
Contacting us
For the purposes mentioned above as (1) requests (i) for access to data or correction of data, (ii) for general information regarding our policies and practices with respect to personal data and (iii) about the kinds of personal data that we hold and (2) general questions and complaints or (3) if you have any questions or comments regarding our PICS, you can contact us by email at [ info@carnival-hk.com ] or inform us in writing at Suite 1207, 12th Floor, Tower 1, The Gateway, Harbour City, Kowloon, Hong Kong (Monday – Friday 9:00am to 6:00pm)
Retention of data
We will keep your personal data only for as long as necessary to fulfill the purpose for which the data was collected. We may also retain archived personal data for statistical purposes. Personal Data which is no longer required will be destroyed.